FAQs

Click below to find answers to some of the most common questions we see.

General

What do I do if I cant see what I am looking for?

Please call our sales team or email us and we will be more than happy to assist.

Am I able to purchase online and despatch outside the UK?

We can ship items outside of the UK with same day dispatch; delivery charges will vary depending on location. But we can’t currently take these orders online and they need to be placed directly with our sales team. For further enquiries please call or email us and we will try to help wherever we can

My Account

How do I register / create an account?

You can create your account when you place an order, as part of the checkout process.

How do I sign into My Account?

Click here, or look for the ‘My Account’ link at the top of the screen (or in the menu if you are using a mobile)

I’ve forgotten my password, what do I do?
How do I update my account information?
What happened to my previous account info?

We re-launched our website in August 2022 on a new platform that is more accessible for all customers and much easier to use. Unfortunately, previous customer account details were not able to transfer to the new system, so please sign-up again and create an account on our new and improved EML Express website – it only takes a moment.

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